TERMS & CONDITIONS
By accessing our website and/or by completing a reservation, you acknowledge to have read, understood and agreed to the Terms and Conditions below.
Room rates, special offers (if any), policies regarding tax and service fee are subjected to changes from time to time and will be updated as needed.
Our payment system has implemented measures to ensure confidentiality of personal data, transaction information and customer accounts by complying with PCI DSS standards of the International Card Organization
Reservations can be done easily via email, telephone, or through our website. Please note that non-guaranteed reservations will be held 24 hours prior to arrival.
To guarantee your reservation, you can either (1) pay full fee online or (2) deposit the amount of one night via bank transfer. Once reserving successfully, you will receive a reservation confirmation via email, including the details of your reservation. Please bring this confirmation with you to our hotel on your arrival date.
Please notify us via phone or email as soon as possible of any changes to your reservation including, but not limited to change of dates, extension of stay, early or late check in/ check out, delay of arrival or cancellation.
To cancel your reservations in full or in part, please notify us via phone or email up to three days prior to your arrival date to avoid cancellation fee. Please note that alterations of booking in terms of change of dates and number of room and failure to show up at the hotel are considered as cancellation.
In case you notify us of your cancellation request within three days from your arrival date, cancellation fee of one night will be applied. Failure to arrive at your hotel or no-show will incur guests 100% of total reservation
Refund policy is applied only when you reserve your stay by paying full fee online. For any late cancellation requests, applicable cancellation fee will be deducted from the amount refunded. Processing time to refund ranges from three to five business working days.
Check-in & Check-out Policy
Check-in time is from 2:00 p.m, check-out time is before 12:00 noon. Request for early check-in/late check-out will be subject to availability and additional charges below.
Early check-in policy:
- Before 10:00 am: 50% of room rate without breakfast of check-in day
- Before 5:00 am: 100% of room rate, including breakfast.
Late check-out policy
- From 12:00 to before 15:00: 30% of room rate
- From 15:00 to before 18:00: 50% of room rate.
- From 18:00: 100% of room rate.
Below 6 years old: Free of charge
From 6 to under 12 years old: surcharge rate of VND 150,000/person/night (including breakfast and use of existing beds)
Above 12 years old: surcharge rate of VND 200,000/person/night (including breakfast and use of existing beds).
Maximum number of persons allowed in each room is 2 adults and 2 children (below 16 years old)
The extra bed fee is VND 100,000/person/bed/night
The hotel cannot be held liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to the guests and/or traveling companions or group members, resulting from events beyond its control, including but not limited to strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, or acts or restraints imposed by government authorities.
In these cases, we may be obliged to cancel travel arrangements due to circumstances beyond its control. We shall inform guests without delay and shall offer guests the choice of alternative dates or a full refund of all money paid.